If an instructor has required you to use LockDown Browser to take a test, you must download and install it before being able to access that test. The link to download LockDown Browser is available when you start to take the test that requires it, so downloading and installing is simple.

These instructions are for Windows and Mac computers. Please note that different instructions for Chromebooks are available below.

Important: If you have already downloaded and installed Lockdown Browser, then you should navigate to your quiz from there. You only have to download and install Lockdown Browser once.

Downloading and installing Respondus LockDown Browser

  1. Navigate to your Canvas course site and click the quiz link.
  2. Click Take the Quiz.
  3. The Lockdown Browser download link will appear with the following text:

  4. Image Placeholder

  5. Click Download Respondus LockDown Browser.
  6. The link takes you to a screen that gives you an overview of LockDown browser. You can view that video, or just click Install Now.

Instructions for downloading LockDown Browser in Chromebook

To install the new extension to a student-owned Chromebook, use the regular LockDown Browser installation link as described in steps 1-4 above. That link will direct you to the Chrome web store, where you should select "Add to Chrome" to install the extension.

Important: You will not be able to search for the app directly from the Chrome web store.

Taking a test with LockDown Browser

  1. Run Lockdown Browser from your computer (the shortcut is usually on your desktop, though Mac users can find it in their Applications folder as well).
  2. Follow all instructions about closing other programs and applications.
  3. Log into Canvas.
  4. Navigate to your course and start taking your quiz.
  5. When you are finished taking your quiz, exit out of LockDown Browser.

Getting Help

Several resources are available if you encounter problems with LockDown Browser.

  • The Windows and Mac versions of LockDown Browser have a "Help Center" button located on the toolbar. Use the "System & Network Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area
  • Respondus has a Knowledge Base that can answer most questions.
  • If you're still unable to resolve a technical issue with LockDown Browser, go to support.respondus.com and select "Submit a Ticket". Provide detailed information about your problem and what steps you took to resolve it.
  • Email slcconline@slcc.edu from 8:00 am - 4:30 pm, and also provide detailed information on what step in this guide you had trouble with. Note that you may only get a response within business hours.