Order of topics
- How students should access Class for
Zoom
- Why aren’t my students showing up in my
Class for Zoom roll
- What do I do with the regular Zoom link in
my course?
- My app is acting irregularly
- I cannot connect to Class for Zoom
- How do I find support?
How students should access Class for
Zoom
There are two main methods that we
recommend students access
Class for Zoom. The first is to download
the app. The Class for Zoom app gives
the best student experience overall.
How
do I access Class for
Zoom as a
student?
The second way for them to access Class for
Zoom is through
the Chrome web browser. It doesn’t matter
device they use, whether it is a
table, or a mobile phone, or a laptop,
they can use the Chrome browser to join
your session. They do not have to download
the app to use the Chrome browser,
but there are some minor features they
will not have access to.
Note: Safari, Firefox, and Edge are
not supported by Class
for Zoom. If a student can not access Class for
Zoom, we recommend checking that they are
using an up-to-date Chrome browser, or to download the app.
We also recommend that students access
Class for Zoom
through their Canvas courses. They need to
click Class for Zoom in the course
navigation, and then click the blue Launch
button. From here they will have two
choices:
Launch Class – Opens in the app
Launch Class for Web – Opens in a web browser
They can also access Class for Zoom via a
link that you
generate from inside of the Class for Zoom
session. Your students will need to
be verified as they enter the session
through that link.
Instructors do not always have to use the
app, but do have
to download the app and go through these
steps:
Why aren’t my students showing up in my
Class for Zoom roll
Class for Zoom does a great job at helping
you manage
attendance, but student enrollment does
not automatically transfer to Class for
Zoom at first. Students will need to at
least click the Class for Zoom link in
the course navigation before they will
show up in your Class for Zoom
attendance. The best way to make sure they
do this is to run a Class for Zoom
session the first week just to make sure
they can get into the sessions.
What do I do with the regular Zoom link in
my course?
My app is acting irregularly
If your app doesn’t seem to be working, or
doesn’t have an
SSO login button, or anything just seems
off, the best troubleshooting step you
can take is to clear your cache, quit the
app, and then login again.
Mac:
How to Clear Class App Cache
Windows:
How to Clear Class App Cache (I
suggest trying to clear it from the app
first, then follow the rest of the
instructions if that doesn’t solve
it)
Android:
How to Clear App Cache and/or
Data
Chrome
OS: How to Clear Class App
Cache
I cannot connect to Class for Zoom
One of the main reasons why people have
difficulty
connecting to Class for Zoom is because
their Zoom email address and their
Canvas email address are separate.
How do I find support?
The first and best place to report problems
and talk to tech
support is from within the Class for Zoom
app or session itself. By reporting a
problem from the app or the session, tech
support is able to see a lot of
information about your setup, your version
of Chrome, and the session itself,
and they will be able to more quickly
solve problems.
https://www.class.com/support/class/knowledge-base/class-in-app-support
There are other places to not only learn
about Class for
Zoom, but also to troubleshoot
problems.
How do I set up
Class for Zoom to work in
Canvas?
Class Frequently
Asked Questions
Also, you can always email elearningsupport@slcc.edu,
and we
are happy to help troubleshoot any
problems you might have.